1. Warranty period
1.1 free warranty during the warranty period
In case of product quality problems, free replacement within one year, three-year warranty and lifelong maintenance.
1.2 lifelong paid warranty
During the operation of the product, if the warranty period is exceeded and the components and accessories are damaged, we will provide you with a certain cost, and we will send after-sales personnel to replace and install the products.
2. Name, address and telephone number of maintenance organization
Name of maintenance organization: Customer Service Department
Address: No.3, Ganggang East Road, Bali metal electromechanical Industrial Park, Suining County, Jiangsu Province
Tel: 400-008-2589 / 0516-67031999
3. Emergency maintenance response time
During the warranty period, if the equipment and its accessories fail, our company shall reply to the solution within 4 hours after receiving the customer's telephone or fax complaint, and within 24 hours
After sales personnel arrived at the scene for maintenance.
4. Technical support from manufacturers
4.1 Free on site acceptance: when the products are delivered, we can send full-time technical personnel to provide on-site services. When the products are unpacked, the appearance and quantity of the products shall be inspected and accepted by your technicians.
4.2 free technical training our company will send skilled and competent engineers to the project construction site for commissioning guidance and other technical services. The on-site personnel of the bidder shall explain in detail the technical data, drawings, process flow, operation steps, equipment performance and maintenance methods, so as to help solve the relevant technical problems of the buyer. The seller's on-site personnel also guide or help train the buyer's personnel in commissioning, operation, maintenance, analysis and inspection.